About Client
Established in 1950 in Japan, client has grown into a global authority in steam engineering products and services. With operations across 13 countries and a distribution network of over 100 partners, client provides specialized manufacturing, consulting, and engineering solutions for fluid systems.
Challenges
Despite relying on AWS for its cloud infrastructure, the client faced critical challenges stemming from inadequate vendor management and poor implementation of security and operational best practices. These issues exposed the organization to operational inefficiencies, security vulnerabilities, and compliance risks.
Key challenges identified by Blazeclan:
- Inefficient Monitoring: Lack of real-time visibility into system performance and security threats limited the ability to respond proactively.
- Lack of Proactive Security Measures: No regular assessments were conducted to strengthen the cloud security posture, increasing exposure to risks.
- Non-Adoption of AWS Best Practices: The environment had not undergone AWS Well-Architected Reviews (WAR), leading to architectural and security gaps.
- Absence of SOPs: There were no standardized operating procedures for managing incidents, contributing to inconsistent response times.
- Non-Compliance with ITIL Processes: Service management practices were not aligned with ITIL, leading to operational inefficiencies and service delivery issues.
- Firewall Monitoring Deficiencies: Insufficient monitoring of security services resulted in increased exposure to potential intrusion attacks.
- Lack of Governance: Absence of structured policies around access control and cloud resource governance posed both security and compliance risks.
Impact on Business:
- Reduced Operational Efficiency: Lack of defined processes and poor monitoring led to delays in resolving issues.
- Higher Operational Costs: Unoptimized resource management and reactive security measures increased cloud spend.
- Security Vulnerabilities: Increased risk of data breaches and external threats due to inadequate controls.
- Compliance Risks: Failure to align with regulatory standards and internal governance policies.
Solution
To address these multifaceted challenges, Blazeclan implemented a comprehensive solution using its proprietary platforms Cloudlytics and BlazePulse to strengthen cloud security, enforce governance, and improve operational efficiency across client’s AWS environment, delivering a secure and well-governed infrastructure tailored to support long-term business objectives.
Key components of the solution:
- Deployment of BlazePulse: BlazePulse, our AIOps platform, was deployed to enable real-time infrastructure and application performance monitoring, service desk automation, and centralized operational oversight providing enhanced visibility and control over cloud environment.
- Implementation of Cloudlytics: Cloudlytics, our CSPM platform was leveraged to automate cloud security posture management, enabling continuous compliance monitoring, real-time threat detection, and enforcement of security policies, strengthening the overall cloud security posture.
- Adherence to AWS Best Practices: The environment was assessed through AWS Well-Architected Reviews (WAR) to align with best practices around security, reliability, and operational excellence, helping to identify and remediate key architectural gaps.
- Establishment of Standard Operating Procedures (SOPs): SOPs were defined and implemented to streamline incident response and operational workflows, ensuring consistent execution and reducing resolution time across teams.
- Adoption of ITIL Framework: Using BlazePulse to facilitate integration of ITIL-aligned processes, the service management landscape was standardized, leading to better issue tracking, and resolution.
- Enhancement of Firewall Monitoring: Firewall monitoring was strengthened using Cloudlytics, which provided advanced intrusion detection capabilities and real-time visibility into potential threats — helping secure network perimeters and improve response readiness.
- Strengthening of Governance: Cloudlytics was instrumental in establishing access controls, audit trails, and compliance policies, enabling client to meet regulatory standards and enforce structured governance across its AWS infrastructure.
Outcomes
Through a series of strategic improvements, Blazeclan enhanced the client’s AWS environment across key domains including security, efficiency, compliance, and cost control—delivering a secure, well-governed infrastructure tailored to support long-term business objectives
Key outcomes:
- Reduced Security Risks: Enhanced monitoring and proactive threat management using Cloudlytics significantly lowered the risk of data breaches and external threats.
- Improved Operational Efficiency: Standardized SOPs and ITIL-aligned processes, supported by BlazePulse, enabled faster and more consistent issue resolution.
- Regulatory and Compliance Alignment: Implementation of AWS best practices through Cloudlytics and ITIL frameworks ensured adherence to regulatory and internal standards.
- Cost Optimization: Efficient governance, intelligent automation via BlazePulse, and proactive security measures via Cloudlytics contributed to reduced cloud spend and minimized costs related to incident management.
Technologies, Services, and Solutions Used
- Cloud Platform: AWS
- Security & Monitoring: BlazePulse, Cloudlytics
- Frameworks & Best Practices: AWS Well-Architected Framework, ITIL
- Process Improvements: Standard Operating Procedures (SOPs), ITIL-based service management
- Solutions: Automated alerting systems, vulnerability assessment