Blazeclan Helps A Leading Billing and Payment Services Provider Transform its Business with an Advanced Electronic Communication Platform​

About Customer​

The customer is a leading billing and payment services provider, primarily serving local government, water, and utility customers. For nearly 3 decades, the company’s software and services have been revolutionising the delivery and payment of bills.​

​The Challenge​

The customer faced significant challenges with application maintenance and feature upgrade support. They sought to develop a new application to leverage the latest technology while ensuring the maintenance and enhancement of existing applications.​

Key Requirements of the Customer​

• Build and maintain the new application.​
• Enhance existing applications to meet evolving customer needs.​
• Provide seamless integration with the latest electronic billing and payment options.​
• Improve overall customer service experience.​

Our Solution​

Blazeclan devised a comprehensive solution to address the challenges faced by the customer. The implementation steps included:​

• Agile Development Approach: The project was executed using the Scrum Agile methodology, employing two-week sprints for efficient and iterative development.​
• Compatibility with Proprietary Framework: Blazeclan ensured seamless compatibility of the new features developed using the latest technology stack with the customer’s existing proprietary library framework.​
• Feature Enhancements: Key features, including Reporting, BPAY management, Major agent, Account Activity Tracking, and Email Tracking were added to the existing modules to enhance functionality and user experience.​
• Regression Test Automation: New automation test cases were added to the regression suite, streamlining the release process and ensuring high-quality deliverables.​
• Infrastructure Cost Optimisation: Blazeclan optimised AWS infrastructure costs for the customer by configuring EC2 servers and Relation Database Services (RDS) based on workload requirements.

Realised Value​

By partnering with Blazeclan and implementing the solution, the customer achieved the following outcomes:​

• Latest Electronic Technology: The application empowered the customer to leverage cutting-edge electronic communication methods, enabling seamless customer communication, electronic billing and payment options, and online self-service features.​
• Enhanced User Experience: The end-users experienced minimal response times and found the self-service features easy to understand, leading to improved overall satisfaction.​
• Streamlined Release Process: The addition of automated regression test cases streamlined the release process, ensuring faster and more reliable deployments.​
• Cost Optimisation: Blazeclan’s expertise in optimising AWS infrastructure resulted in reduced operational costs for the customer by efficiently configuring EC2 servers and RDS.

Tech Stack