The customer is a leading billing and payment services provider, primarily serving local government, water, and utility customers. For nearly 3 decades, the company’s software and services have been revolutionising the delivery and payment of bills.
The customer faced significant challenges with application maintenance and feature upgrade support. They sought to develop a new application to leverage the latest technology while ensuring the maintenance and enhancement of existing applications.
Key Requirements of the Customer
- Build and maintain the new application.
- Enhance existing applications to meet evolving customer needs.
- Provide seamless integration with the latest electronic billing and payment options.
- Improve overall customer service experience.
Blazeclan devised a comprehensive solution to address the challenges faced by the customer. The implementation steps included:
- Agile Development Approach: The project was executed using the Scrum Agile methodology, employing two-week sprints for efficient and iterative development.
- Compatibility with Proprietary Framework: Blazeclan ensured seamless compatibility of the new features developed using the latest technology stack with the customer’s existing proprietary library framework.
- Feature Enhancements: Key features, including Reporting, BPAY management, Major agent, Account Activity Tracking, and Email Tracking were added to the existing modules to enhance functionality and user experience.
- Regression Test Automation: New automation test cases were added to the regression suite, streamlining the release process and ensuring high-quality deliverables.
- Infrastructure Cost Optimisation: Blazeclan optimised AWS infrastructure costs for the customer by configuring EC2 servers and Relation Database Services (RDS) based on workload requirements.
By partnering with Blazeclan and implementing the solution, the customer achieved the following outcomes:
- Latest Electronic Technology: The application empowered the customer to leverage cutting-edge electronic communication methods, enabling seamless customer communication, electronic billing and payment options, and online self-service features.
- Enhanced User Experience: The end-users experienced minimal response times and found the self-service features easy to understand, leading to improved overall satisfaction.
- Streamlined Release Process: The addition of automated regression test cases streamlined the release process, ensuring faster and more reliable deployments.
- Cost Optimisation: Blazeclan’s expertise in optimising AWS infrastructure resulted in reduced operational costs for the customer by efficiently configuring EC2 servers and RDS.
Saved more than US$ 800 per month in AWS billing
Achieved a sending rate of 9000 emails/hour, which improved performance by 350% in comparison to the previous system.
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